Terms & Conditions

Thank you for choosing Nutriveo Cafe. By making a reservation or placing an online order, you agree to abide by these terms and conditions.

1. Table Booking:

a. Reservation Confirmation:

- Table reservations are subject to availability.

- A reservation is confirmed only upon receipt of a confirmation email from Nutriveo.

b. Cancellation Policy:

- Please inform us promptly if you need to cancel or modify your reservation.

- Late arrivals: We will hold reserved tables for up to 10 minutes after the scheduled reservation time.

c. Group Bookings:

- For groups larger than 6 people, please contact us in advance to discuss availability and any special arrangements.

2. Online Ordering

a. Order Placement:

- All online orders are subject to acceptance by Nutriveo.

- Once an order is placed, changes or cancellations may not be possible. Please review your order carefully before confirming.

b. Payment:

- Payments for online orders are processed securely through our designated payment gateway.

c. Order Confirmation:

- You will receive an order confirmation email upon successful placement of your online order.

d. Delivery and Pickup:

- Delivery times are estimates and may be affected by factors beyond our control.

- Please collect your pickup orders promptly at the designated pickup time.

e. Quality Assurance:

- We strive to maintain the quality of our food during transit, but certain items may be best enjoyed immediately upon preparation.

3. General Terms

a. Accuracy of Information:

- Please provide accurate and up-to-date information when making reservations or placing online orders.

b. Customer Conduct:

- We reserve the right to refuse service to anyone for any reason, including but not limited to disrespectful or inappropriate behavior.

c. Changes to Terms:

- Nutriveo reserves the right to update or modify these terms and conditions at any time. Changes will be effective upon posting on our website.

d. Contact Information:

- For inquiries, concerns, or assistance, please contact us at info@nutriveo.co.uk.

4. Compliance with Laws:

- Customers are expected to comply with all applicable laws and regulations while using Nutriveo's reservation and online ordering services.

Privacy Policy

At Nutriveo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement outlines how we collect, use, disclose, and safeguard your data when you use our online ordering services.

1. Information We Connect

When you place an order on our website, we may collect the following information:

Name
Contact information (email address, phone number)
Delivery address
Payment details (credit card information, billing address)

2. How We Use Your Information

We use the information you provide to process and fulfill your online orders. This includes:

Verifying your identity and payment information
Communicating with you about your order
Delivering your order to the specified address
Providing customer support

3. Security Measures

We take the security of your information seriously. We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

4. Marketing Communications

With your explicit consent, we may send you promotional emails about our products and services. You can opt-out of these communications at any time by following the instructions provided in the emails.